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Jul
18
NOTICE: Installation FREEZING PERIOD for HARI RAYA
Posted by M680401 Support Team on 18 July 2014 03:56 PM

Dear All,

Please be informed that there will be  No Installation (slot closed) from 27 - 31 July 2014  for BAU & UNIFI/HSBA.

 

Thanks


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Jul
8
ANNOUNCEMENT: Portal Maintanance 12-13/7/2014
Posted by M680401 Support Team on 08 July 2014 10:20 AM

Dear Team

Please be informed that there will be downtime for UniFi Portal. Schedule as below

Portal

Start Date

End Date

Impacted Area

UniFi Portal

12 July 2014; 2.00 PM (Saturday)

13 July 2014; 08.00 PM (Sunday)

 

Unable to register the order

 

Appreciate your co-operation to communicate and disseminate this  information to your respective team leaders and agents accordingly.
 
We wish to apologize for any inconveniences caused from this matter.


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May
27
IMPORTANT NOTES: Unavailability of World Cup 2014 Matches on HyppTV
Posted by M680401 Support Team on 27 May 2014 04:34 PM

UNAVAILABILITY of WORLD CUP 2014 MATCHES on HyppTV

We wish to inform TM has not been awarded with the broadcasting rights for the upcoming World Cup 2014. We are unable to obtain the broadcasting rights as another Pay TV provider has secured exclusive rights for the content. Therefore, TM is bounded by the rights including the availability of the matches on Free – To – Air (FTA) channels i.e. the national channels, RTM.

We remain firm with our belief that content broadcasted through FTA channels should be free and we are just as disappointed as you are.

As our token of appreciation to customers, we will be providing the following alternative broadcast of free local movies throughout the duration of the World Cup season to all broadband customers who are subscribing to packages equipped with HyppTV.

1.    FREE viewing of RTL CBS Extreme HD (Channel 617) for 3 months from 1 June to 31 August 2014, exclusive for HyppTV Sports Pack subscribers. Customers will enjoy best action adventure, reality series and extreme sports content such as Red Bull Cliptomaniacs, Red Bull Air Races, Fear Factor, NCIS: Los Angeles, great illusionists shows such as Criss Angel BeLIEve, and many more. This channel is also available for their viewing pleasure on HyppTV Everywhere application.

2.    Favourite local movies such as Selamat Pagi Cinta featuring Fazura and Sharifah Amani, and many more, replacing World Cup matches and replays on RTM 1 and RTM 2, everyday from 12 June until 13 July 2014 as per World Cup matches scheduled on both channels.

Please find below the details of the services impacted and communications activities implemented:

 

Program

 

 WORLD CUP 2014 RIO DE JANEIRO, BRAZIL

 

 

TV Screen

 

Please take note that this trouble slide will appear on

RTM 1 & RTM 2 channels DURING all broadcast matches.

 

 

 

 

Date/Duration

 

 

12th June – 13th July 2014 (matches schedule as per attachment)

 

Impacted segment

 

1.    UniFi VIP (Consumer)

2.    UniFi Biz (HyppTV for Biz)

3.    HyppTV over Streamyx (Consumer)

4.    HyppTV over Business Broadband

5.    HoTES

 

 

External Communication (Subscribers)

 

1.     Daily Crawler on RTM 1 & RTM 2 (refer message as per attachment)

2.     Letters to impacted customers (refer sample of letter as per attachment)

3.     SMS Blasts (issued via Hyppme (refer sms message as per per attachment)

 

Supporting Material

(as per attachment)

 

1.    FAQs

 

Please convey the message clearly to customer to avoid unnecessary complaint.

TQ

Syafira

Channel Management


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Mar
18
ANNOUNCEMENT: Auto Worthiness Check for UniFi service
Posted by M680401 Support Team on 18 March 2014 10:43 PM

IMPORTANT ANNOUNCEMENT


Dear Valued Partner,

We are pleased to announce the Auto Worthiness Checking (AWC) for UniFi service will be implemented in NOVA on 27th February 2014. The Auto Worthiness Checking is a policy to check on customer credit status based on customer level across products and services. Implementation of AWC shall prevent fraudulent subscriptions and non-worthy customers. The policy is applicable for customers from the Residential (R) and Business (S10, S20, S30, S40 & A10) segments. 

Criteria check:

a) Main indicator of checking is Primary ID (IC/Passport/BR number)

b) Any new subscription for TM existing customer with the following credit status shall be blocked from registration

    • Final Account – customer with outstanding bills more than RM0
    • Delinquent Account (Live Account)
    • TOS Blacklist (Acct Status = TOS, PPR, CORD, PFA)
    • Fraud /blacklisted from Fraud Mgmt System
    • Legal Action
    • Winding- up
    • Bankruptcy
    • Write-off

c) Customers with outstanding bills can proceed with registration once payment is made.

d) However, customers with Fraud status will be blocked during registration. If the customers insist for the service, Fraud team shall conduct investigation and customers status must be cleared before proceed with the service subscription.

e) Customers with multiple Billing Account (BA) will be considered as unworthy if one of the accounts is with unworthy credit status. Customer with unworthy status will not be able to submit order unless it has been approved by supervisor. Approver list as below:

                      i. TMpoint – Supervisor and above

                     ii. TMUC – Operation Manager and Team Manager

                    iii. TMSC – Team Leader and above

                    iv.  CSM State – Executive or Manager

More information will share on this deployment after this.

Thank you

Syafira
Channel Development


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Mar
18
ANNOUNCEMENT: Wrong/Invalid Customer Email Address
Posted by M680401 Support Team on 18 March 2014 10:39 PM

Dear Valued Partner,

Despite a constant reminder on the wrong email address, we are disappointed that there are partners who still failed to enter accurately and appropriately CUSTOMER EMAIL ADDRESS during the registration process. Address.  The statistic of cases highlighted by the Credit Management are alarming and need to be attended seriously

We believe in your serious commitment in acquiring quality sales, hence, please alert your team to adhere strictly the sales and registration process to avoid customer’s line get disconnected unnecessarily for not receiving the bills.

Please find below, the common mistakes on wrong/invalid email address captured in partner portal.

ahoo.com
mbangroup.com

gmail.con
gmail.con
gmaill.com
gmal.com
gmaol.com
gmil.com
hamaii.de
hmail.com
homail.com

hot.co.uk.lot
hotmail.co
hotmail.comg
hotmal.com
hotmaqil.com
hotmial.com
htomail.com
iclovd.com
rocket.mail.com
roketmail.com
streamyx.com
stremyx.com
tm.net.my
unifi.com

unifi.my
yahho.com.hk
yahoi.com
yahoo.cm
yahoo.co
yahoo.com.uk
yahoo.uk
yahoo.uk.co
yahoon.co.uk
yahpo.com.my
yakoo.com
yaoo.com

Again, we hope this email will treat as a final reminder to all partners again to adhere strictly in registering correct partner’s information.  Please also take note to remove immediately free TM email with Unifi.my, Streamyx.com.  We will not tolerate any more complaints of this nature by your team in the future.

Thank You for your immediate attention.

Thank you

Syafira
Channel Development


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