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May
27
IMPORTANT NOTES: Unavailability of World Cup 2014 Matches on HyppTV
Posted by M680401 Support Team on 27 May 2014 04:34 PM

UNAVAILABILITY of WORLD CUP 2014 MATCHES on HyppTV

We wish to inform TM has not been awarded with the broadcasting rights for the upcoming World Cup 2014. We are unable to obtain the broadcasting rights as another Pay TV provider has secured exclusive rights for the content. Therefore, TM is bounded by the rights including the availability of the matches on Free – To – Air (FTA) channels i.e. the national channels, RTM.

We remain firm with our belief that content broadcasted through FTA channels should be free and we are just as disappointed as you are.

As our token of appreciation to customers, we will be providing the following alternative broadcast of free local movies throughout the duration of the World Cup season to all broadband customers who are subscribing to packages equipped with HyppTV.

1.    FREE viewing of RTL CBS Extreme HD (Channel 617) for 3 months from 1 June to 31 August 2014, exclusive for HyppTV Sports Pack subscribers. Customers will enjoy best action adventure, reality series and extreme sports content such as Red Bull Cliptomaniacs, Red Bull Air Races, Fear Factor, NCIS: Los Angeles, great illusionists shows such as Criss Angel BeLIEve, and many more. This channel is also available for their viewing pleasure on HyppTV Everywhere application.

2.    Favourite local movies such as Selamat Pagi Cinta featuring Fazura and Sharifah Amani, and many more, replacing World Cup matches and replays on RTM 1 and RTM 2, everyday from 12 June until 13 July 2014 as per World Cup matches scheduled on both channels.

Please find below the details of the services impacted and communications activities implemented:

 

Program

 

 WORLD CUP 2014 RIO DE JANEIRO, BRAZIL

 

 

TV Screen

 

Please take note that this trouble slide will appear on

RTM 1 & RTM 2 channels DURING all broadcast matches.

 

 

 

 

Date/Duration

 

 

12th June – 13th July 2014 (matches schedule as per attachment)

 

Impacted segment

 

1.    UniFi VIP (Consumer)

2.    UniFi Biz (HyppTV for Biz)

3.    HyppTV over Streamyx (Consumer)

4.    HyppTV over Business Broadband

5.    HoTES

 

 

External Communication (Subscribers)

 

1.     Daily Crawler on RTM 1 & RTM 2 (refer message as per attachment)

2.     Letters to impacted customers (refer sample of letter as per attachment)

3.     SMS Blasts (issued via Hyppme (refer sms message as per per attachment)

 

Supporting Material

(as per attachment)

 

1.    FAQs

 

Please convey the message clearly to customer to avoid unnecessary complaint.

TQ

Syafira

Channel Management


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